Privacy Policy

1. Data We Collect

1.1 Information You Provide Directly

• Name, email address, and phone number (submitted via our contact form)
• Message content you include in your enquiry
• Household information shared voluntarily during document organising sessions
• Membership registration details including billing address

1.2 Information Collected Automatically

• Browser type, IP address, and approximate location (via analytics cookies, if consented)
• Pages visited and time spent on site (session cookies)
• Referral source (how you arrived at the website)

1.3 Legal Basis for Processing

• Consent — analytics and marketing cookies (you may withdraw at any time)
• Legitimate interest — responding to enquiries, improving website content
• Contract performance — fulfilling booked sessions and membership arrangements

2. How We Use Your Data

• Responding to enquiries submitted through the contact form
• Confirming and managing session bookings and membership enrolments
• Sending session reminders or administrative communications related to your booking
• Understanding how visitors use the website so we can improve its content (analytics only, and only with consent)
• Meeting legal obligations that apply to our operation in Thailand

We do not use your data for automated decision-making, profiling, or any commercial marketing unless you have explicitly opted in.

3. Data Retention

• Enquiry data: retained for up to 12 months, then deleted unless a booking was made
• Booking and session records: retained for 3 years from the date of the last session
• Membership records: retained for the duration of the membership plus 3 years
• Analytics data: aggregated and anonymised; not linked to individual identifiers

4. Data Sharing and Third Parties

We do not sell your personal data. We may share it with:

• Website hosting providers — for technical operation of the site
• Google Analytics — aggregated website usage data, if you have consented to analytics cookies
• Legal or regulatory authorities — if required to do so under Thai law

Any third-party services we use are required to handle your data in accordance with applicable law and our instructions.

5. Cookies

We use cookies to operate the website and, with your consent, to understand how visitors use it. For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.

6. Data Protection Measures

• Website transmissions are encrypted using HTTPS/SSL
• Access to personal data is restricted to Homestead staff who need it to carry out their role
• Physical documents encountered during sessions are not copied or retained without explicit permission
• We review our data practices regularly to identify and address potential vulnerabilities

7. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), you have the following rights:

• Right to access — request a copy of the personal data we hold about you
• Right to rectification — ask us to correct inaccurate or incomplete data
• Right to erasure — request deletion of your data, subject to legal retention obligations
• Right to data portability — receive your data in a commonly used format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — withdraw consent for cookies or marketing at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Links to External Sites

Our website may contain links to external resources or third-party sites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies before sharing personal data with them.

9. Children's Privacy

Our website and services are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe we have inadvertently done so, please contact us and we will delete the data promptly.

10. Changes to This Policy

We may update this policy from time to time. Significant changes will be noted on this page with an updated date. Continued use of our website following any changes constitutes acceptance of the revised policy.